What to Do When GitHub Pro account is Not Received After Payment

Payment Not Reflected? Don't Panic

If you've sent USDT (TRC20 or ERC20) and haven't received your GitHub Pro account yet, you're not alone. This happens occasionally due to network delays or manual processing. First, double-check the transaction on the blockchain explorer using your TXID. If confirmed, wait up to 15 minutes for our system to credit you. Still missing? Contact support with your TXID and email.

Verify Your Transaction on the Blockchain

Open your wallet and locate the transaction ID (TXID). Go to Tronscan (for TRC20) or Etherscan (for ERC20) and paste the TXID. Ensure the recipient address matches the one provided at checkout. If the status is "Success" and the amount is correct (e.g., 15 USDT for GitHub Pro), the issue is on our end.

Check Your Email Inbox & Spam

We send the account credentials to the email you provided during checkout. Sometimes emails end up in spam. Search for "GitHub Pro" or "Your License" in all folders. If you don't see it within 30 minutes of confirmed payment, request a resend via our support chat.

What If I Used a Wrong Network?

If you sent USDT via a different network (e.g., BEP20 instead of TRC20), the funds may be lost. We only support TRC20 and ERC20. In rare cases, we can recover funds for a fee of 5 USDT. Contact support immediately with your TXID and we'll assess.

Why We Don't Accept Credit Cards or KYC

Privacy is our priority. By using USDT, you avoid exposing your identity or banking details. No KYC, no card declines, no chargebacks. Your purchase is anonymous and irreversible. That's why we only accept crypto—it's safer for both parties.

How to Speed Up Delivery Next Time

For instant delivery, use TRC20 network (faster and cheaper). Always copy the exact recipient address from our checkout page. After sending, send us your TXID via live chat for priority processing. Most accounts are delivered within 5 minutes.

Still Not Received? Escalate

If more than 1 hour has passed and verified payment is confirmed, open a ticket with your order ID and TXID. We'll manually verify and deliver within 30 minutes. In extreme cases, we'll refund to your USDT wallet within 24 hours.